Windows 10 gray idle timer3/25/2023 ![]() The users are just stuck waiting on the popup to go away after 2 minutes. When I reproduce the issue myself I know enough to use the keyboard toĬlose the popup. They should be able to click OK on the popup, but that is not working. They cannot figure out to use the keyboard to navigate to close the popup. Users are not able to select anything else on the screen with the mouse until the 2 minutes expire and the popup goes away. ![]() On top of that the popup now masks the entire screen so it cannot be ignored. That is the main problem I want to find a solution for. The timeout popup message is not accepting the mouse click on the OK button. Now that our users are being upgraded to Windows 10 we are finding they cannot click the OK button. However in Windows 7 users could click the OK button and it worked as expected. So we have set the timeout as we require and our users expect the timeout popup to occur. I've used terminal services for 20+ years starting with WinFrame then Windows NT 4.0 Terminal Server Edition and so on. Is there anything that can beĭone to correct this so that the popup will recognize mouse clicking the OK button? This is not an easy thing to do for an inexperienced user. Keyboard and then I was able to find the icon on the task bar that represents the popup and I was able to right click on it and close it before the 2 minutes expired. Also the keyboard input still works and I was able to activate the task bar by pressing the Windows key on the ![]() I found It is only the screen that as the popup that does not accept mouse input, if there are additional screens these all still work. As a more experienced user I poke around to see what might work and I found a workaround, but most of our users are not going I replicated this and it seems they are correct, I see the same behavior. We have started getting reports from users who say that since they got Windows 10 when the Idle Timer Expired message pops up it's full screen and they cannot do anything on the screen until theĢ minutes expire. Our company is rolling out Windows 10 to replace Windows 7.
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